Returns & Exchange
Returns and Exchanges are accepted on items within 5 business days of receipt. The items must be in their original condition, and will be inspected by our team upon receipt back at our offices.
If filing a claim for a damaged item, please contact us prior to shipping to discuss arrangements.
Atlas Label will refund the value of the item in the original form of payment. Please note shipping and handling charges are non-refundable. You will be notified via email once this transaction has taken place. Please note that your bank institution may require additional days to process and post this transaction to your account once they have received the information from us.
For any questions regarding returns or exchanges please contact us via email at firstname.lastname@example.org.
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For exchange, with confirmation of availability, the new item will be shipped to you once we receive your return. Please note the item will be inspected for wear. Exchanges within South Africa are shipped to you free, while International exchanges incur new delivery charges.
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Any claim for damage to the items ordered must be notified to Atlas Label within 24 hours of receipt of the goods.
Claims after this period will be rejected.
If you decide to refuse any shipments from Atlas Label, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us.
This amount will be deducted from your purchase refund.